Network & VoIP Engineer

IPFone | Aug 2023 - Current

• Upgraded hardware and software components to maintain system stability.
• Designed and implemented network infrastructures for various clients.
• Troubleshot and resolved complex network issues in a timely manner.
• Oversaw telecommunications update and maintenance projects.
• Configured routers, switches, and firewalls to optimize network performance.

Repair Agent, Geek Squad

Feb 2020 - Aug 2023

• Communicated with customers about device issues and provided solutions.
• Disassembled, cleaned, and troubleshot equipment problems.
• Conducted software updates and installations on customer devices.
• Provided technical support over phone or through email for remote clients.
• Replaced damaged parts such as screens, batteries, and charging ports.

Tech Launch Academy

Jan 2023 - Aug 2023

Miami Killian Senior High School

Graduated Jun 2018

Cambridge Diploma

Certifications

• CompTIA Network+ Certification
• Google Technical Support Fundamentals
• CompTIA IT Fundamentals (ITF+) Certification